Privacy Policy

Last updated: July 2026

RTLouvres (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your personal information.

1. Information We Collect

We may collect personal information including:

  • Name, address, phone number, and email address
  • Property details relevant to a quote or installation (site measurements, photos, access notes)
  • Payment and billing details
  • Enquiry and communication history
  • Information you provide through our website contact forms or when requesting a quote


We only collect information that is reasonably necessary for our business functions, such as providing quotes, manufacturing and installing products, and ongoing customer support.

2. How We Collect Information

We collect personal information directly from you, including when you:

  • Contact us by phone, email, or through our website
  • Request a quote or site visit
  • Enter into an agreement with us for products or services
  • Interact with our website (for example, through cookies or analytics tools)

3. How We Use Your Information

We use your personal information to:

  • Prepare and provide quotes
  • Manufacture, deliver, and install products
  • Communicate with you about your order or enquiry
  • Process payments and manage invoicing
  • Provide warranty support and after-sales service
  • Comply with our legal and regulatory obligations

You may opt out of marketing communications at any time.

4. Disclosure of Information

We may disclose your personal information to:

  • Trusted third parties who assist in our business operations, such as suppliers, manufacturers, subcontractors, and payment processors
  • Professional advisors, including accountants and legal advisors, where necessary
  • Government or regulatory bodies where required by law

We do not sell your personal information to third parties.

5. Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and procedural safeguards. However, no method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Website Cookies and Analytics

Our website may use cookies and analytics tools to understand how visitors use our site and to improve your browsing experience. You can adjust your browser settings to refuse cookies, though this may affect the functionality of the website.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or out of date. To make a request, please contact us.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, including to meet legal, accounting, or reporting requirements.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with a revised “last updated” date.

11. Contact Us

If you have any questions about this privacy policy or wish to access or correct your personal information, please contact us through our Enquiry page.